The Challenge
Drenchworks needed to modernize their field operations by connecting their Salesforce CRM with a mobile application for field technicians. Sales leads and customer data lived in Salesforce, but field teams had no mobile-friendly way to access job details, update service records, or capture field data in real-time.
Our Approach
Daiviksoft delivered a two-part solution: custom Salesforce development (Apex, SFDX) to extend the CRM with industry-specific workflows, and a cross-platform React Native mobile app for iOS and Android. The mobile app connects to Salesforce through a Node.js API layer, enabling field technicians to view assignments, update job status, and sync data in real-time.
Key Deliverables
- Custom Salesforce extensions for lead enrichment and service workflows
- Cross-platform React Native mobile app for field teams
- Real-time data sync between mobile app and Salesforce
- Node.js API middleware bridging mobile and CRM
- SFDX-based development with scratch org testing
- TypeScript throughout for type safety
Results & Impact
Field technicians gained immediate access to job details and customer history through the mobile app, eliminating paper-based workflows. The Salesforce integration ensured all field activity automatically synced back to the CRM, giving management real-time visibility into operations.